In-Person – Appointment Required. Requires the client to schedule an appointment, visit the tax site in-person with their tax documents, and complete the intake forms.  The tax return is completed by a tax preparer on-site with the client present.  Note: Based on the local cases of COVID-19 and other potential health risks to volunteers and taxpayers, this service is evaluated often and is subject to change. 

Appointments are REQUIRED. Masks are required at this time.

Limited walk-ins/drop-off service.

(Subject to volunteer availability and public health safety guidelines)

100% Virtual VITA – Appointment Required. No personal interaction with volunteers or tax clients, during the intake interview, return preparation, quality review, and signing the tax return. ALL steps completed using secure online applications. 

The taxpayer will receive an explanation of the virtual process and consent including the procedures to send required documents through a secure client portal. Tax clients must complete Form 14446 Virtual VITA/TCE Taxpayer Consent and Form 13614-C Intake Interview forms and submit tax documents electronically. The taxpayer is responsible for printing and retaining a copy of the tax return.

Self-Prepared Tax Preparation – NO VITA Tax Service Provided

• 24/7 Availability, self-preparation options
• Online programs available to self-prepare your own return for filers who earn < $73K.
• MyFreeTaxes.com option will operate through October 31^st.
• IRS Free File Partners option will operate through November 17^th.

Where Do I Start to Schedule an Appointment?

1. Call (404) 696-2076 – Please leave only one message by voicemail.
2. Email This email address is being protected from spambots. You need JavaScript enabled to view it. – Please leave only one message in the email.

A VITA tax representative will respond within 48-72 hours of your call or email for tax services.

Please complete all VITA Instructions and forms in their entirety. For us to best assist you, please ensure all information is complete by the applicable deadline BEFORE the appointment.

****All documents must be completed and submitted in a PDF file electronically

WHERE TO START

1. Call to schedule an appointment – when scheduling please ensure you provide the correct phone number to reach you.
   1. Only one email address can be used per client to make an appointment. (The system may accept the same email for more than one appointment, and two confirmation emails may be received; however, only the last appointment made with the provided email is accepted.)
   2. If you need to make an appointment for more than one person in your household, you must utilize different emails for each taxpayer requesting an appointment.
   3. Upon successful appointment booking, the taxpayer will receive a confirmation email, please check your spam folder if it does not appear in your inbox within 15 minutes.
2. Available in-person appointments and virtual appointments occur on Saturdays (9:00am-12:00pm)
3. Available 100% virtual tax service appointments occur only on Wednesdays (10:00am-12:00pm) or (5:00-7:00pm TENTATIVE) (evening appointments depend on volunteer availability).
4. Virtual tax service requires a personal email and access to a computer/tablet/smartphone to upload documents.

WHAT TO EXPECT FOR YOUR In-Person or VIRTUAL APPOINTMENT

1. Prior to your appointment, complete Form 13614-C Intake Form and Form 14446 Virtual VITA Taxpayer Consent . Please download, complete and save to be uploaded as advised by the tax site representative.
2. In-Person Tax Appointment Day/Time: Please be available to sign in at least fifteen minutes prior to appointment with the EBC VITA tax site representative. 
3. Virtual Tax Appointment Day/Time:  Please be available at least five minutes prior to the phone call.
4. If you need to change or cancel an in-person or virtualappointment, please use the appointment system – unless it is last minute, please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call (404) 696-2076.
5. The EBC VITA tax representative will ask a few identifying, basic qualification/eligibility questions as well as instruct the taxpayer on the document uploading process.
6. The In-Person and Virtual tax service utilizes the EBC VITA secure portal and the Internal Revenue Service (IRS) Tax Slayer software program, Customer Portal. Taxpayer must complete the required steps:
   1. Visit EBC VITA website.
   2. Complete Form 13614-C and Form 14446
   3. Upload identification, tax documents and forms, and other applicable data for tax preparation
   4. At your initial appointment, the VITA Tax Preparer will send you a link to login/sign-up into the TaxSlayer Customer Portal.  You will create your own personalized username and password.
      1. (Virtual) - The Tax Slayer program allows you to upload documents, review and sign your tax return as well as communication/message with your tax preparer. 
      2. (In-Person and Virtual) EBC VITA Secure Portal – The secure online portal platform allows you to upload documents, review and sign documents via Adobe Sign if unable to sign in the Tax Slayer customer portal.
   5. The assigned tax preparer contacts you to begin preparing your tax return. Based on the turnaround time your submitted tax information is uploaded and received, the average turnaround time for completion of your tax returns is up to one week.
   6. When the tax return is reviewed, you will be contacted by the quality reviewer.  Your tax returns will be available through the TaxSlayer customer portal for you to review and sign electronically.
   7. The quality reviewer will then change the tax return status to Ready to e-file.
   8. The Site Coordinator or designated VITA Tax Rep will electronically submit the returns to both tax agencies, the IRS and appropriate state.
   9. If the return is rejected, we will call you on the phone number provided above. 
   10. Check Your Refund Status, please visit the appropriate tax agency:
       1. IRS website (https://www.irs.gov/) for the federal tax return - Where's My Refund?
       2. GA Dept of Revenue (https://dor.georgia.gov/taxes/individual-taxes) - Check my Refund Status

Note: The tax return status may take up to 72 hours after e-filing to be displayed.

If you claim the Earned Income Tax Credit or the Child Tax Credit, your federal tax refund will be delayed regardless of whether you use free tax preparation or go to a paid tax preparer.

IMPORTANT:  During tax preparation services should any questions arise in either method a VITA tax representative may need to contact you via a phone call – be sure to provide an accessible daytime phone number and voicemail.  Please verify the call is from the VITA tax representative.  If you have any concerns about the security of the person calling you, please call (404) 696-2076. If we are not able to contact you, this will delay processing and completing your tax return. Please be available during your scheduled time.

Reminder:  All individuals receiving this free tax preparation service are responsible for the information on their tax return

The Volunteer Income Tax Assistance (VITA) program offers free tax preparation service to taxpayers who generally earn $66,000 or less; seniors and persons with disabilities and limited English-speaking taxpayers for tax year 2024. EBC CARES Inc., EBC Volunteer Income Tax Assistance (VITA) Minist...

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2024 Tax Season – EBC VITA Site Operation Calendar Dates

WALK-IN SERVICE OR DROP-OFF APPOINTMENTS – LIMITED SERVICE ONLY

(Subject to volunteer availability and public health safety guidelines)